1. We understand the importance of privacy and are committed to protecting the privacy and security of your personal information in accordance with our legal obligations.
2. This Privacy Policy tells you how Poletech, (‘Poletech’, ‘we’, ‘our’, ‘us’) will handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) (‘Privacy Act’) and, where applicable, other information protection laws (such as those in force in the European Economic Area).
3. This Privacy Policy applies to the following company:
    
• Poletech (ABN 14093340562)
4. If you are a resident in the European Economic Area, you should also refer to our EU General Data Protection Regulation (‘GDPR’) schedule available here (‘GDPR Schedule’), which provides you with some additional important information.
5. Poletech may update this Privacy Policy (including GDPR Schedule) from time to time. Any updated version of our Privacy Policy will be made available on our website (https://poletech.com.au/) and will be effective from the date of posting. This Privacy Policy was last updated in November 2018.

What types of personal information do we collect?

General

1. The types of personal information that we or our authorised representatives may collect include:

• contact details, such as name, address, email and telephone number;
• personal details and information about you, such as title,
• company name you are enquiring from or work for,
• complaints or feedback you provide to us;
• the products and services that we provide to you,
• details and reports of your communications or interactions with us.

Sensitive Personal Information

1. 2) We may collect ‘sensitive personal information’ (within the meaning of the Privacy Act), such as information about your ethnic origin or your membership of a professional or trade association.

Website

1. Our website(s), including (https://poletech.com.au/) may store ‘cookies’ on your computer to help improve its functionality. We use cookies for analytical purposes. For more details about the cookies used by us please refer to our Cookies Policy, which is available here.
2. We use Google Analytics, which is a web analytics service provided by Google Inc (‘Google’). Google Analytics uses cookies. Google Analytics is used by us to improve our business practices and obtain information about how people use our website so that we improve our business practices.
3. The data generated and processed by Google Analytics may be used and stored by Google on global servers outside your region. Google may use this data in accordance with its policies, including for the purpose of generating reports on website activity and internet usage. Further information about Google Analytics and how Google uses data obtained through Google Analytics is available at google.com/policies/privacy/partners
4. If you do not wish to receive cookies, you may be able to change the settings on your browser to refuse cookies.

How do we collect personal information?

1. Principally, Poletech collects the personal information of (for example, employment applicants, service providers, prospective clients and other peoples) through many of the same channels set out above (where relevant). In addition, we collect information of customers through:

• applications or enquiries for product, skills or qualification assessment;
• the contractor and service provider information and details that such entities provide to us or that we obtain in connection with our procurement or contract for products or services or our engagement with such entities; or
• the information you provide to us or that we obtain in connection with our employee or contractor recruitment and selection process, including applications for employment with us.

Information from third parties

1. We usually collect your personal information from you directly. In some circumstances we may collect personal information about you from third parties that you have consented or authorised provide that information to us (for example, your authorised migration agent). We may also collect information about you from third parties where we are legally permitted to do so.

Publicly available information

1. Where legally permitted we may in some circumstances source certain personal information, such as email addresses, from publicly available information (for example, webpages).

Anonymity

1. You may make a request to engage with us on an anonymous basis or using a pseudonym. Due to the nature of the products and services that we provide, it will usually not be practicable for us to engage with you on this basis.

What are the consequences if you do not supply your personal information?

1. If you do not provide your personal information to us or our third party providers (where applicable), we may not be able to do one or more of the following:
    
• provide the requested products or services to you, either to the same standard or at all;
• provide you with information about products and services that you may want, including information about discounts, sales or special promotions;
• tailor the content of our websites to your preferences and, as a result, your experience of our websites may not be as enjoyable or useful.

 

1. 2) In some cases, you may also have a contractual requirement to provide us with certain personal information. Where you do not provide personal information to us we may be no longer able to continue our contract with you or provide you with some or all services under that contract. You may also be in breach of your contract with us.

Why do we collect, hold, use and disclose personal information?

1. Depending on the circumstances, we may collect, hold, use and disclose your personal information for the following purposes:
    
• to provide services and products to you, including our services and networking support such as, the provision of magazines, journals, electronic newsletters, networking opportunities with industry partners and other benefits;
• to provide referral services to you for insurance and insurance related products;
• to communicate with you, including to answer enquiries and provide information about us and our products, services;
• to process payments for services or products,
• for quality assurance, including to monitor our communications and transactions to ensure service quality, compliance with law and regulations and to combat fraud;
• to perform an assessment of your eligibility for engagement by us or employment with us and to conduct our recruitment and selection process;
• to verify your identity when you interact with us, including when you seek access to information that we hold;
• to provide you with access to our website, portals and business community platforms if required;
• to send marketing and promotional materials or communications (including emails) for products or services which we believe our followers would like to receive, including those sent on behalf of or about our sponsorship and commercial partners;
• for accounting and administrative functions,
• to facilitate procurements and to enter into contracts with suppliers and contractors;
• to process and respond to any feedback, claim or complaint made by you; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator or to co-operate with any governmental authority of any country.

1. 2) In some circumstances, and subject to appropriate legal safeguards to protect your personal information, we may use certain personal information for statistical or analytical purposes. We use this data to assess and analyse the users of our services and products in order to better understand our clients and users and to improve our business offering.

To whom may we disclose your personal information?

1. For the purposes described above, we may (depending on the circumstances) disclose your personal information to:
    
• our employees, affiliates and related contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, information entry service providers, electronic network administrators and debt collectors;
• our professional advisors (for example, legal, financial, business or other advisors);
• third parties with whom we have commercial relationships for business, marketing, and related purposes; and
• any third party for any authorised purpose with your consent or where we are authorised by law to do so; for example, to your authorised migration agent or Regulator.

Do we disclose your personal information overseas?

1. 2) We may, from time to time, disclose your personal information to entities located outside of Australia, including the following:

• our service providers, located in or that provide services outside Australia,
• any other entity located overseas that we notify you about.

We will only disclose personal information outside of Australia in accordance with our legal obligations.

Direct marketing

1. Poletech will only engage in direct marketing in accordance with all applicable laws. Where relevant, we may send you direct marketing communications and information about our products, services and offerings that we consider may be of interest to you.
2. These communications may be sent in various forms, including mail, SMS and email and in accordance with applicable marketing laws, such as the Privacy Act and Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
3. You may opt-out of receiving direct marketing communications from us at any time by contacting us. On receipt of your opt-out request, we will then ensure that your request is actioned in accordance with your preferences.

How can you access and correct your personal information?

1. You may request access to any personal information we hold about you at any time by contacting our Privacy Officer (see details below).
2. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you). Subject to law, we may in some circumstances charge you a reasonable fee to cover our administrative costs in providing the information to you.  We will not charge you for simply making the request and will not charge you for making any corrections to your personal information.
3. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
4. We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.  We regularly audit our information and request members to update records whenever possible.
5. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting our Privacy Officer (see details below). 
6. Please note that if your representative seeks to access or correct your personal information on your behalf, to protect your privacy and to comply with our legal obligations, we will require evidence to our satisfaction of the representative’s legal authority to do so before processing any access or correction requests.

Retention and security of personal information

1. We may hold your personal information in either electronic or hard copy form. We comply with our legal obligations in relation to the protection of your personal information from misuse and loss and from unauthorised access, modification or disclosure.
2. We will keep personal information for as long as it is needed to fulfil any purpose for which we may lawfully use or disclose it.  Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online.  We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

What is the process for making a complaint?

1. If you have a complaint about the way we have collected, stored, used or disclosed your personal information, a detailed complaint should be made to our Privacy Officer (see details below) so that we can investigate it.
2. On receipt of your complaint, we will investigate it and take any steps necessary to resolve the complaint.
3. After we have completed our investigations we will contact you, usually in writing, to advise the outcome.
4. If you are unsatisfied with the outcome of our investigation, you may take your complaint to the Office of the Australian Information Commissioner (‘OAIC’). Further information about the OAIC can be found on their website (https://www.oaic.gov.au/).

Contacting us

1. If you have any questions about this Privacy Policy, would like to update your details or have any concerns or a complaint regarding the treatment of your personal information or a possible breach of your privacy, you may contact our Privacy Officer by post or email using the details set out below:

Privacy Officer

Post	Poletech Lot 101, Maskey Road, Mt Thorley NSW 2330 Australia
Email	info@poletech.com.au